Sneaker Care Terms of Service.
The Contract
- These Terms will apply to any Order we accept from you via our website, mobile app, SMS or any other platform. Please note that unless you accept these Terms, you should not be placing an Order.
- These Terms are subject to change from time to time, and it is the current version available here that will apply each Order when you place it.
- Please read these Terms carefully and make sure that you understand them before placing an Order. The Terms restrict Our liability to you in certain circumstances. Please see paragraph
- Please note that a minimum charge of $15 per pair of shoes will apply to any order placed.
- If you need to contact Us at any time about an Order you may do so as set out in paragraph 13.
Definitions
When the following words with capital letters are used in these Terms, this is what they will mean
- App: We Wash Laundry’s website and mobile applications
- Event Outside Our Control: any occurrence or circumstances over which we have no control as described in paragraph 2 and including (without limitation) the unavailability of any Service Provider, key personnel or key materials without which We are unable to provide the Services;
- Item: any shoe or article collected from you in connection with an Order;
- Order: your order for the Services as set out in the order form submitted via the App, Website, SMS, Phone Email or any other form.
- Services: Sneaker/Bag cleaning or Restoration services collected from and delivered to your nominated address;
- Service Providers: any third party with which we contract in order to assist us in providing the Services;
- Terms: these terms and conditions as amended from time to time; and
- We/Our/Us: Sneaker Care Ptyl Ltd NSW 2136
- When we use the words: “writing” or “written” in these Terms, this will include e-mail and notifications via the App.
Placing an Order
- Please ensure that you check the details of your Order before submitting it, as We will not be liable to you for any errors you make. If you think that you may have made a mistake, please contact Us. We will confirm any changes to your Order.
- Submission of an Order does not create a contract between us. The contract arises when you receive confirmation of order from us.
- We will assign an order number to each Order and inform you of it when We accept the Order. Please quote the order number in all subsequent contact with Us.
- If for any reason We are unable to fulfil your Order, We will let you know by email or text message.
Cancelling or Rescheduling your Order
You may cancel your Order in the following circumstances:
- at any time before the collection DAY set out in Our email acceptance of your Order by contacting our Customer Service 0449000299, or via our App
- after We have collected your Item(s) if We are affected by an Event Outside Our Control by contacting our Customer Service at 0449000299, or via our App
- You acknowledge that once an Item has been collected from you we have begun to provide the Services to you and that any rights of cancellation you may have under the Regulations or any equivalent law or regulations will be lost.
- In the case that you require for your collection or return window to be rescheduled whilst your originally agreed-upon window is within the next two hours or outside our office working hours 10am-7pm week days, (Excluding Delivery nights) Sneaker Care Pty Ltd reserves the right to apply additional fees for the rescheduling. The reschedule is subject to availability.
Collection and Redelivery
- We will use reasonable endeavours to collect and re-deliver Items at the times specified in the Order, but we cannot guarantee to do so. We use our best endeavours to communicate any delay to you by phone or email and to deliver orders to our customers within their chosen timeslot, but exclude any liability for any and all consequential losses which a customer may suffer as a result of late delivery.
- If you are not available to accept redelivery of Items, we will contact you by phone or email to arrange redelivery at your convenience.
- If delivery is not possible due to customer being unavailable at the designated time, a redelivery charge of $15.00 will be charged for each consequent attempt of delivery. Sneaker Care will endeavour to find a suitable redelivery time.
- If you have failed to accept or arrange redelivery of an Item for more than 90 days after the redelivery date specified in the Order we may dispose of the Item or donate it to an accredited charity of Sneaker Cares choice.
- You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to acknowledge on your behalf.
- You may, by written instructions to us, request Us to leave an Item in an agreed location without providing Us with an acknowledgement. If you do so, it is at Our discretion and entirely at your own risk, and we shall not be liable to you for any damage or loss of Items re-delivered on this basis.
- You are responsible for ensuring that we and/or our contractors have such access (including free parking facilities) as may be reasonably required to carry out the Services.
Service Standards
- We will provide the Services with reasonable care and skill in accordance with good industry standards.
- We will not be liable for any delay or non-performance of our Services where you have failed to provide accurate information in your Order, for example if an address is incomplete or inaccurate, or if you fail to accept redelivery of Items in accordance with an order
- We will not be liable for any Items submitted to us that have an increased risk of damage, including, but not limited to, Items:
- which are damaged or stained; and
- bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc.
and at our discretion and with your consent may agree to provide the Services at your risk in respect of those Items.
- Checking Items
- Please ensure to thoroughly check all the garments for hazardous or valuable items e.g. coins, pens, keys, etc. as we hold no responsibility for any items lost or damaged as a result of the cleaning process.
- Cleaning and Drying Process
- All shoes are subject to a hand scrub and cold water rinse.
- we always attempt to cater to personal and individual requirements of each item
- Colour Separation
- We will take the utmost care in cleaning and restoring any item, we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process.
- Damaged Items
- We will not be liable for damage to items, cleaning shoes is a complex process and although we aim to limit the chance of damage to any items we process, it is not always certain the reaction the multitude of material of the shoe will have to our products. therefore we are unable to take liability for damage
- In the unlikely event of loss or damage to an item, Sneaker Care will pay compensation in line with the Fair Work Compensation Guidelines. The guidelines indicate that fair and reasonable compensation be paid on the basis of an allowance for wear and tear and the age of the Item. It is considered reasonable for Us to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing any compensation. If found liable, We will follow the Fair Work guidelines. The compensation given will not include extra costs to purchase the Item, including but not limited to shipping costs, tailoring/altering costs, etc.
-
- Our total liability to you in respect of each Item is limited to ten times the price we charge for the Services, but not more than $150.00 per item, given a proof of purchase is provided, showing the date of purchase and the value of the item.
-
- You must inspect the Items following delivery, and if you believe that Items are lost or damaged, you must inform Us about such loss or damage within 48 hours of receiving the Items. We reserve the right to inspect and take pictures of any alleged damage to any Items.
We will not be responsible for any loss or damage, including, without limitation, any colour loss, shrinkage or other damage, resulting from the following:
- We will not be responsible for any damage to items which.
- were not submitted for inspection; or
- have been recleaned by you or a third party.
- You acknowledge that We are not aware of the value of the Items, and We strongly recommend that you arrange insurance to cover the Items.
- We will not be liable for any consequential loss.
- Failure to notify us of any special requirements or instructions for cleaning the Item;
- any existing damage to the Item at the time of collection;
- any normal wear and tear;
- In the event we issue compensation for damage caused to an item(s) in our care, We Sneaker Care reserves the right to retain permanent ownership of damaged item(s)
Price and Payment
- The price of the Services will be set out in Our price list as set out on our website www.sneakercareau.com and will be the price in force at the time you place your Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted prior to the price change.
- We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application.
- Upon placing an order you will receive a total price for the order. we process payment once we have handed back or delivered the order.
- If for any reason we are unable to take payment, you will become liable to Us for the sum due plus interest. Interest will accrue on a daily basis from due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.